With our Consultation Services, we can Identify, Evaluate and Recommend the way forward in the following areas:
We will leverage Strategy and communication tools to ensure smooth and efficient operations at your establishment irrespective of your location, allowing your team to focus on the most important part of your business – your patrons!
Scheduled supervision, coordination, and control of your operations and team staff allows you to reduce costs while keeping your team streamlined and efficient.
Goal: To provide framework and professional support resulting a high-quality experience for Customers and all stake holders.
Objectives:
Employee Performance – Increase Efficiency and Productivity
Quality Control – Maintain and Improve product & service quality across all service centers.
Operations Assessment – Develop seamless systems and processes that.
Our team of carefully screened independent evaluators visit your establishment and blend in perfectly. The Mystery shoppers measure performance based on Criteria that is set and established by your management, with our assistance.
A detailed, step-by-step narrative of the experience is presented and evaluated by the team – information is compared with industry benchmarks.
A report is provided to Owners/Management with results and recommendations that are useful, relevant, and actionable.
The feedback received is complete, detailed, objective and fully fact checked.
From training plans individually tailored to meet your organizations needs to general training workshops for individuals intrested in self-improvement and career advancement – our training sessions are flexible and aim to provide participants with the crucial skills to become masters of the Service Sector.
By Encouraging a culture of continuous improvement – we offer measured training assessments and follow-up sessions to accommodate the ever-evolving training needs of our clients.
We observe and evaluate the current operations, identify gaps and opportunities as a basis to advise the Operations Manuals, Develop Standard Operating Procedures (SOP) for FOH and BOH Team members, and Checklists for all stations to drive accountability and efficiency.
ATTEND+ is a Hospitality Consultation Firm, placing emphasis on bridging the gap between the needs of the Nigerian Service Sector and the Human Capital deficit by focusing on Customer Service.
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