Portfolio
We create thriving organizations that enable individual potentials.
Gaia Women’s Club
Pre-Opening Consult
Pre-Opening Conceptualization, SOP Documents and Business Development for Upscale Private members club in Lagos.
SEE Café Lagos
Full Scale pre-opening Management (6 Weeks)
- Recruitment Assistance
- Departmental Team Formation and Training
- SOP Development
- Test Run Management
- Opening Week Coordination
- Opening Status Report and Recommendations
Arami Essentials
Poor communication with clients
- Customer Management Training for Client Relations and Sales Reps.
- Effective communication for eCommerce employees
- Curated SOP for handling Upset/Difficult Customers
Thai Thai
Customer Management Strategies & Mystery Shopper Evaluations
Mystery Diner activity conducted before and after the strategy sessions to determine effectiveness of training and Operational changes. A major problem was customers belief that the experience was not value for money.
Direct feedback showed patrons did not fully understand menu items and therefore were not as willing to try options. Focus on employee menu knowledge, upselling skills and approach resulted in revenue growth and a more favorable experience for customers.
355 Group
Top & Middle Management Training on the Importance of Customer Service
Managers across 6 branches struggled with the concept of Customer Service in hospitality & how it affects the client experience.
Training on “Advanced Service Delivery” with tools for measuring (surveys, questionnaires etc) and training effectiveness measured with Mystery Guests across 3 branches.
Vast improvement in customer feedback on overall experience and staff demeanour.
our story
ATTEND+ is a Hospitality Consultation Firm, placing emphasis on bridging the gap between the needs of the Nigerian Service Sector and the Human Capital deficit by focusing on Customer Service.
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